FAQ

Make and informed decision.

Your satisfaction is our highest priority! We take pride in every product we make. We guarantee that your Rimetrix product will be free from defects in workmanship.  If you have any issues, please contact us at info@rimetrix.com.

Damage resulting from normal wear and tear is not covered. Damage from improper use or installation is not covered. 

No. We are an e-commerce business and our locations are only for office, warehouse, shipping, and production purposes. We are not a brick and mortar store where you can purchase and pick up items. 

No. We do not offer installation services on site. Our products are designed to be quickly installed by end user.

We design and make our products in USA.

We only ship to countries listed in our checkout shipping section.

Import taxes are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. 

We only accept direct credit or debit card payments.

Your card will be charged the full amount when the order is placed.

If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it is unused and in its original packaging. Original shipping costs are non-refundable.  Refunds will be returned only to the original form of payment. 

Packages returned to our warehouse as unclaimed, undeliverable, no access, wrong address provided, expired forwarding address, or no mail receptacle will be automatically refunded minus the original shipping charges and are subject to a 15% restocking fee.

 

We accept payments and issue refunds in USD currency only. For refunds of international orders, the actual amount that you receive back in your account may be different than expected due to currency exchange rate at the time of the refund. Some credit or debit cards may also charge an exchange fee for international purchases. Please contact your bank for more information.

Processing status indicates that your order is in good standing and that we are working on fulfilling it. Backordered times should be a good estimate of when your order will ship. You will receive a tracking # in the email associated with your account once your order ships.

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