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Here is the link to the installation page: Installation – Rimetrix

No. We do not offer installation services on site. Our products are designed to be quickly installed by end user.

We design and make our products in USA.

Your satisfaction is our highest priority! We take pride in every product we make. We guarantee that your Rimetrix product will be free from defects in workmanship.  If you have any issues, please contact us at info@rimetrix.com.

Damage resulting from normal wear and tear is not covered. Damage from improper use or installation is not covered. 

If you’re not satisfied with your purchase, you can return it for a refund within 30 days of receiving it, provided it is unused and in its original packaging. We do not accept returns of product that was installed. Original shipping costs are non-refundable. You are responsible for return shipping costs. Refunds will be returned only to the original form of payment. 

Packages returned to our warehouse as unclaimed, undeliverable, no access, wrong address provided, expired forwarding address, or no mail receptacle will be automatically refunded minus the original shipping charges and are subject to a 15% restocking fee.

No. We are an e-commerce business and our locations are only for office, warehouse, shipping, and production purposes. We are not a brick and mortar store where you can purchase and pick up items. 

We only ship to countries listed in our checkout shipping section. If you don’t see your country listed, you may use a parcel forwarder, like myus.com. 

All in stock orders are estimated to ship within 2 business days.

We ship most of our wheel cover sets and wheel cover single replacements via UPS Ground or FedEx Home Delivery for US orders with 2-5 business day transit times and via USPS for international orders with 3-20 business day transit time. Please expect shipping delays with international shipments due to Covid-19 restrictions in certain areas. Some tracking for international shipments only become available once the item leaves US.

Some of your order line items may ship in separate shipments as we ship from multiple locations.

YES. Import taxes are NOT included in the product cost or shipping cost. Import taxes are the recipient’s responsibility and will be collected upon delivery of your order. Import taxes are typically calculated based on the declared value of goods. Please check with your country’s customs office to determine the import tax amount for your order.

We only accept direct credit or debit card payments.

Your card will be charged the full amount when the order is placed.

We accept payments and issue refunds in USD currency only. For refunds of international orders, the actual amount that you receive back in your account may be different than expected due to currency exchange rate at the time of the refund. Some credit or debit cards may also charge an exchange fee for international purchases. Please contact your bank for more information.

Processing status indicates that your order is in good standing and that we are working on fulfilling it. Backordered times should be a good estimate of when your order will ship. You will receive a tracking # in the email associated with your account once your order ships.

No. Tesla center caps or any other custom center caps are not compatible with the Rimetrix wheel covers. The included Rimetrix center caps must be used as they are part of the locking mechanism.

For customizing, any 56 mm diameter logo decal can be applied on the top of the “R” if desired.

Much like the original Tesla wheel covers, our wheel covers are designed to be single design and they will fit both sides of your vehicle. You don’t need to worry about noise or poor aero efficiency for installing them on the wrong side of the vehicle.

Fore more details please see our General Terms and Conditions of Sale.

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PRIVACY POLICY

Rimetrix (“Rimetrix,” “we,” “us,” “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (the “Policy”). Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use this website. This Policy may change from time to time. Your continued use of this website after we make changes is deemed, where permitted by applicable law, to be acceptance of those changes, so please check the policy periodically for updates. This Policy describes the types of information we may collect from you or that you may provide to us when you visit the website Rimetrix.com (our “website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Policy applies to information we collect on this website, and in email, text, and other electronic messages between you and this website. It does not apply to information collected by us offline or through other means (such as any other website operated by Rimetrix or a third party), or any third party, including through any content (including advertising) that may link to or be accessible from, or on, the website.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our website, including:
  • First and last name
  • Email address
  • Mailing and shipping addresses, including state, ZIP code, and city
  • Phone numbers
  • Usage data, including IP addresses, browser information, diagnostic data, mobile device information and time/place of website access

Tracking Technology and Cookies

We use Cookies and similar tracking technologies to track the activity on our website and store certain information. Tracking technologies used are beacons, tags, and scripts that we utilize to collect and track information and to improve and analyze our website. The technologies we use may include:
  • Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.
  • Flash Cookies: Certain features of our website may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our website. For more information on how you can delete Flash Cookies, you can read an article like this one: “Where can I change the settings for disabling or deleting local shared objects?
  • Web Beacons: Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Rimetrix, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Use of Your Personal Data

Rimetrix may use your personal data, as outlined above, for the following purposes:
  • To provide and maintain our website: Your information may be utilized to monitor usage and security of the platform. We utilize a website hosting service that may gain access to your information as part of the services they provide to Rimetrix.
  • To manage your Account: We may use the information you provided in registering for an Account to better serve you. The personal data you provide can give you access to different functionalities on the website as a registered user.
  • For the performance of a contract: Your personal data enables the development, compliance, and undertaking of the purchase contracts for the products, items, or services you have purchased or any other contracts formed between us and you through the website. This includes disclosure of personal data to third-party shipping and logistics companies.
  • To contact you: Your personal data enables us to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with updates and manage your requests: Your personal data allows us to provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or asked us about unless you have opted not to receive such information. Your data also allows us to manage and attend to requests you may make of Rimetrix through the website.
  • For other purposes: We may use your personal data for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, services, marketing, and user experience.
We may share your information with:
  • Service providers: We may share your personal data with service providers to monitor and analyze the use of the website.
  • Law enforcement: We may disclose your personal data under certain circumstances in accordance with governing laws or other valid request by public authorities.
  • Business transfers: We may disclose your personal data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, wherein personal data held by us is among the assets transferred.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our subsidiaries, joint venture partners or other companies that we control or are under common control with us.
  • With other users: When you share personal information in the comments section or other public areas of the website with other users, such information may be viewed by all users and may be publicly distributed outside of our website. Similarly, other users may be able to view descriptions of your activity or communicate with you via public comments.
  • Your consent: We may disclose your personal information for any other purpose with your consent.

Data Security and Storage

We have taken commercially reasonable measures to secure and maintain your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. While we retain personal information provided when you create an account, we utilize a third-party credit card processor who may separately collect and maintain some of your personal data. The safety and security of your information also depends on you.  Where we have given you (or where you have chosen) a password for access to certain parts of the website, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

Comments and Engagement

When visitors leave comments on the website, we collect data shown in the form, and the commenter’s IP address and browser information. An anonymized string created from your email address (also called a hash) may be provided to the web host to see if you are using it. Your profile picture is visible to the public in the context of your comment.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We strongly advise you to review the privacy policy of every site you visit.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA policy.

Contact Information

To ask question or comment about this Privacy Policy and our privacy practices, contact us at info@rimetrix.com.
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